Frequently Asked Questions

Our soft play sets are suitable for children up to the age of 5. The bouncy castles can be enjoyed by kids up to the age of 12. We ensure age-specific sets to keep everyone safe and happy!

Yes, we allow overnight hire at a discounted rate. You will be charged the day's hire cost plus an additional 50% for the overnight period.

Our team handles the entire setup and take-down process, so you can relax and enjoy your event. We ensure that everything is set up safely and efficiently.

Yes, we offer a 10% loyalty discount for anyone who makes a repeat booking. It's our way of saying thank you for your continued support!

The price covers reserving the inflatable for the entire day, including setup, cleaning, and collection. The service is the same regardless of the duration. We do not hire inflatables twice in one day, so the entire day is reserved for you.

Delays caused by key holders or event staff not being on site may result in us leaving without setting up your hire. Full payment is still required. To avoid delays, liaise with us to ensure all arrangements are made prior to our team's arrival.

50% of your total booking cost is required as a non refundable deposit. The rest is due up to a week before the event. We accept bank transfer, online card/apple pay payments. 

Weather predictions are more accurate within three days of the date. Our castles are okay in the rain if you make sure you keep it slip free. Our soft play is indoor only or under a gazebo.

If you wish to cancel due to weather, you may lose your booking fee. If torrential rain is forecast, we will contact you to rearrange or refund at our discretion.

 

All day! Our drivers are on the road from early morning to late evening. We encourage you to enjoy the inflatable for as long as possible.

Yes we need power for the castles.

We need to plug directly into a socket, not an extension lead or adaptor. The socket must be within 25 metres for standard leads or up to 50 metres for specialist leads.

Yes, but there may be extra costs involved. Please get in touch with your requirements, including times and location.

All sizes, including widths and heights, are listed on the product pages. It is your responsibility to ensure the inflatable fits your venue. Full payment is required even if the item does not fit, as the booking is reserved for you on that day.

How Long is the Hire For?

It is a legal requirement that all inflatables are pegged down. Our teams carry weights for indoor hires, but we will not accept bookings for inflatables on astro turf.

We require parking and access to the venue for a large car.

Inadequate parking may cause delays or require us to return at a later time. Please contact us to discuss access and parking concerns.

We need enough space of approx 3ft wide to get the bouncy castle through Alleys,garages,houses etc. So please make sure there's enough floor space as we use sack trucks. Soft play is more easier and not restricted with space. 

We require direct access to the drop location. If access involves garages, corridors, houses, or other obstacles, please ensure they are clear. The inflatables are not designed to be carried uphill or up steps. Contact us if you have hills or steps to navigate from the van to the loading area.

It is recommended to allow a gap around the inflatable.

It is recommended to allow at least 6.5ft (2m) at the front of the step for users to safely enter and exit the inflatable. There should be no obstacles such as walls, washing lines, poles, or anything that can be a danger within this zone, inflatables will not be set up if it is touching anything other than the ground, for example being too close to a wall where it could rub and damage.